Cancellation Policy

Travivs is an ardent believer of transparency and fair dealing, that’s why, at the time of booking the ticket, we give our customers an invoice enlisting the actual fare, taxes, handling or shopping fee and cost of additional services (if any). This helps the customers in knowing what all are they paying for and there’ll be no chance of confusion, in case of cancellation or refund.

  • Following are a few things that Travivs wants you to know when you decide to cancel your booking or are looking for a refund:
  • You’ll be eligible to get a refund only if the flight that you’re paying for mentions that your fare is refundable. That’s why Travivs recommends you to go through the terms and conditions of respective airlines prior to booking.
  • Charges like taxes or any miscellaneous fee come under additional charges, and are influenced by the Government. These charges will either be included in your fare or will be itemized separately on the checkout page so that you know the actual cost of your trip. As per the rules and regulations, tax rates will also be applied at the time of ticket purchasing.
  • If your fare is refundable, you’ll be charged a processing fee by Travivs Customer service for all permitted cancellations.
  • traviv offer to cancel the tickets without charging any cancellation fees if it is done within 24 hours of booking (Except LCC Airlines). The traveler needs to contact the customer service of the traviv. You’ll be notified that your request has been received and you’ll be notified of the same in a short while. Please note that this message doesn’t necessarily mean that you will get a refund, but it’s just to let you know that your request has been acknowledged.
  • All cancellations are subjected to be done over the phone only.
  • Refund requests will be accepted if only the cancellation and refund has been applied through traviv and the airline allows the same.
  • Customers who are ‘no-show’, i.e., passengers who didn’t reach before the scheduled time of their travel, will not be eligible for any refund, in any case.
  • In case your airlines approve of your refund, the exact time or date for the process or refund can’t be mentioned. The entire process, from receiving your refund request to reflect the same in your account, might take of 60-90 days.
  • Airlines are liable to charge a penalty amount on the refunded fare amount in case of cancellation. Apart from penalties, a processing charge from traviv will also be charged. Please note that this processing fee will only be charged if the customer has received the refund and the rules of airlines permits such refunds.
  • If the concerned airline fails to process your refund, the processing fees charged by us will be refunded, but not the booking fees for the original travel booking or reservation. 
  • traviv holds no responsibility if you see any kind of fluctuation in the taxes while booking the tickets. A non-refundable fee that will be charged for every ticket has been mentioned as a part of the price of the actual ticket.
  • If your itinerary needs the issuance of the paper tickets, then only the handling and shipping fees will be charged. If your tickets are rerouted, returned or undelivered, then, in that case, you'll have to pay an extra re-handling fee. If this fee is applicable, it'll be mentioned in your contract, already.

Itinerary changes/refunds/cancellation

The air travel itinerary is supposed to change if permitted by the airline fare rules, and you might have to pay the change fee, which is charged by the airline itself, ranging from $200 and $500 on every ticket. This rate varies according to the carrier, market, and specific fare rule. Also, if you have made any changes with traviv into your itinerary, then there will be a processing fee, which will be charged for each and every ticket. While most of the tickets are non-refundable once booked, some of the tickets are fortunately refundable by paying a fee which varies from $200 to $500.

Baggage and other ancillary airline fees

The airlines will need you to pay some extra charges at the airport for some specific services and/or if you have crossed certain limits as mentioned by the airlines. One of such activities is a number of airbags or weight allowed, as some of the airlines don't offer a free baggage allowance. During the process of booking, traviv will provide a summary of the key terms related to an airline’s baggage fees, but you must consult each airline for complete details about the baggage and other ancillary fees.

Entry/Exit fees

If you are traveling abroad, then some countries or airports will charge fees upon entering or exiting the country. This fee will not be included in the price of the ticket or the taxes and fees that we display before the purchase of the ticket. For more details on the entry/exit fee of any specific country, you can check online before the departure.

Cancellation Rules for LCCs

traviv.com does not include Low Cost Carriers (LCCs) under its Cancellation & Refund Policy. It means that the tickets booked for an LCC are non-refundable even when the customer cancels it within 24 hours of booking. This holds true for all the LCCs listed on our portal, irrespective of the refund policy governed by the airline. 

Below is the list of LCC Airlines covered under Low Cost Carriers (LCCs). For any support, feel free to call us on our toll-free number.

Region  Country of Origin  Airline name  Airline code  Former names  Note
 Africa Egypt Air Arabia Egypt E5   Operates flights on behalf of parent airlines Air Arabia and offers connections throught Sharjah to all Air Arabia destinations
 Africa Kenya Jambojet JX    
 Africa Morroco Air Arabia Maroc 3O    
 Africa South Africa kulula.com MN   Low cost subsidiary of Comair Airlines
 Africa South Africa Mango Airlines JE   Low cost subsidiary of South African Airways
 Africa Tanzania Fastjet FN   Easyjet owns 5,5 %
 Asia and Pacific Australia Jetstar JQ   Replaced Impulse Airlines brand in 2004
 Asia and Pacific Australia Tiger Airways Australia TT   AOC was temporarily suspended in 2011 due to various safety issues
 Asia and Pacific Australia Virgin Australia VA   Formerly Virgin Blue Airlines, absorbed V Australia in 2011
 Asia and Pacific China Spring Airlines 9C    
 Asia and Pacific China (Hong Kong SAR) Hong Kong Express Airways UO    
 Asia and Pacific India Air India Express IX    
 Asia and Pacific India GoAir G8    
 Asia and Pacific India IndiGo 6E    
 Asia and Pacific India SpiceJet SG Royal Airways (2000-2005)  
 Asia and Pacific Indonesia Citilink QG   Offers connections in its hub/focus cities, one bag free
 Asia and Pacific Indonesia Indonesia Air Asia QZ Awair International (1999-2004) Ceased operations in 2002, resumed operations in 2004
 Asia and Pacific Indonesia Lion Air JT    
 Asia and Pacific Indonesia Tigerair Mandala RI   Founded in 1969 as Mandala Airlines, grounded in 2011
 Asia and Pacific Japan Air Do HD   Bankruptcy protection from 2002 to 2005
 Asia and Pacific Japan Jetstar Japan GK   Only domestic routes codeshare and frequent flyer program with JAL
 Asia and Pacific Japan Peach Aviation MM    
 Asia and Pacific Japan Skymark Airlines BC    
 Asia and Pacific Japan Solaseed Air LQ initially founded as Pan Asia Airlines (1997-1999), Skynet Asia Airways (2002-2008) Operated under Industrial Revitalization Corporation of Japan (IRCJ) from 2004 to 2007
 Asia and Pacific Japan StarFlyer 7G Kobe Airlines (2002-2003)  
 Asia and Pacific Japan Vanilla Air JW    
 Asia and Pacific Malaysia Air Asia AK   Tune Air Sdn Bhd's control since 2001
 Asia and Pacific Malaysia Air Asia X D7   Long haul subsidiary of Air Asia
 Asia and Pacific Malaysia Malindo Air OD    
 Asia and Pacific Myanmar Golden Myanmar Airlines Y5    
 Asia and Pacific New Zealand Tasman Express NZ    
 Asia and Pacific Pakistan Air Blue PA    
 Asia and Pacific Philippines Air Asia Zest Z2 Asian Spirit (1995-2008), Zest Airways (2008-2013)  
 Asia and Pacific Philippines Cebu Pacific Air 5J    
 Asia and Pacific Philippines PAL Express 2P   Formerly  Air Philipinnes
 Asia and Pacific Philippines Philippines Air Asia PQ    
 Asia and Pacific Philippines Tigerair Philippines DG SEAir (1995-2012)  
 Asia and Pacific Samoa Virgin Samoa DJ Polynesian Blue (2005-2011)  
 Asia and Pacific Singapore Jetstar Asia Airways 3K   Formed in 2004 (49% Qantas, 19% Temasek Holdings) Jetstar Asia and ValuAir was integrated under a holding company Orangestar in 2005
 Asia and Pacific Singapore Tiger Airways TR    
 Asia and Pacific Singapore ValuAir VF   Acquired in 2005 by Jetstar Asia
 Asia and Pacific Republic of Korea Eastar Jet ZE    
 Asia and Pacific Republic of Korea Jeju Air 7C    
 Asia and Pacific Republic of Korea Jin Air LJ   Planned initial name was Air Korea
 Asia and Pacific Republic of Korea T'way Airlines TW Hansung Airlines (2004-2010)  
 Asia and Pacific Sri Lanka Mihin Lanka MJ    
 Asia and Pacific Thailand Nok Air DD    
 Asia and Pacific Thailand Thai AirAsia FD    
 Asia and Pacific Thailand Thai Lion Air SL    
 Asia and Pacific Vietnam Jetstar Pacific Airlines BL Pacific Airlines (1991-2008)  
 Asia and Pacific Vietnam VietJet Air VJ    
 Europe Austria InterSky 3L    
 Europe Austria Niki HG   Formed from former Aero Lloyd Austria operation
 Europe Czech Republic SmartWings QS    
 Europe Finland Blue1 KF Air Botnia (1987-2004)  
 Europe France Transavia France TO    
 Europe Germany Condor Flugdienst DE Deutsche Flugdienst (1955-1961) All flights started to fly under Thomas Cook banner in 2003
 Europe Germany Germanwings 4U    
 Europe Germany TUIFly X3 Hapag-Lloyd Express (HLX, 2002-2007) Integrated with Hapagfly to become TUIfly (Hapag-Lloyd Express became a marketing brand)
 Europe Hungary SkyEurope Hungary 5P    
 Europe Hungary Wizz Air W6    
 Europe Iceland WOW Air WW    
 Europe Ireland Aer Arann RE    
 Europe Ireland Ryanair FR   Merged with Buzz in 2003
 Europe Italy Blue Panorama BV   Operating under the brand Blu-Express for low-cost operations
 Europe Italy Meridiana IG Alisarda (1963-1991)  
 Europe Netherlands Transavia.com HV   Merged with Basiq Air and rebranded Transavia.com in 2005
 Europe Norway Norwegian Air Shuttle DY   Formed in 1993 following collapse of Busy Bee Airlines
 Europe Portugal Hifly 5K Air Luxor (1988-2005) Concentrated on charter operations as a result of sale of scheduled operations to Longstock Financial Group in 2006
 Europe Romania Blue Air 0B    
 Europe Spain Volotea V7    
 Europe Spain Vueling VY    
 Europe Sweden Sverigeflyg     Comprises of Blekingeflyg, Gotlandsflyg, Kalmarflyg, Kullaflyg and Sundvallsflyg
 Europe Switzerland Easyjet Switzerland DS TEA Basel (1988-1998)  
 Europe Switzerland Helvetic Aiways 2L Odette Airways (2001-2003)  
 Europe Turkey Atlasjet Airlines KK    
 Europe Turkey Corendon Airlines 7H    
 Europe Turkey Onur Air 8Q    
 Europe Turkey Pegasus Airlines H9    
 Europe Turkey SunExpress XQ    
 Europe Ukraine Wizz Air Ukraine WU    
 Europe United Kingdom easyJet U2    
 Europe United Kingdom Flybe BE Jersey European Airways (1979-2000) British European Airways (2000-2002) Merged with Spacegrand Aviation in 1985, merged with BA Connect in 2007
 Europe United Kingdom Jet2.com LS   Channel Express was rebranded and replaced by Jet2.com in 2006
 Europe United Kingdom Monarch scheduled ZB    
 Latin America and the Caribbean Brazil Azul Linheas Aereas Brazileiras AD    
 Latin America and the Caribbean Brazil GOL Linheas Aereas G3   Acquired Varig in 2007
 Latin America and the Caribbean Chile Sky Airline H2    
 Latin America and the Caribbean Colombia Easy Fly EF    
 Latin America and the Caribbean Colombia VivaColumbia O6    
 Latin America and the Caribbean Mexico Interjet 4O    
 Latin America and the Caribbean Mexico VivaAerobus VB    
 Latin America and the Caribbean Mexico Volaris Y4   Formed from proposed low-cost carrier Vuelamex
 Middle East Kuwait Jazeera Airways J9    
 Middle East Saudi Arabia Flynas XY   Codeshare with Etihad Airways, former name NAS Air
 Middle East UAE Air Arabia G9   Offers connections in its Sharjah hub
 Middle East UAE flyDubai FZ   Emirates applies its code on several flyDubai flights
 North America Canada CanJet Airlines C6   Merged into Canda 3000 in 2001, restarted in 2002 became a charter only operation in 2006
 North America Canada Sunwing WG    
 North America Canada Westjet Airlines WS    
 North America United States Air Tran Airways FL Conquest Sun (1992-1994) AirWays Corporation (holding company) merged with Valujet and became AirTran Holdings Inc in 1997 (ValuJet became AirTran Airlines)
 North America United States Allegiant Air G4 WestJet Express(1997-1998) Chapter 11 bankruptcy protection in 2000
 North America United States Frontier Airlines F9    
 North America United States Go! YV    
 North America United States JetBlue Airways B6    
 North America United States Southwest Airlines WN Air Southwest (1967-1971) Merged with Morris  Air in 1994
 North America United States Spirit Airlines NK Charter One (1980-1992)  
 North America United States Sun Country Airlines SY    
 North America United States Virgin America VX    

HOTEL CANCELLATION POLICY

Cancellation and amendments must be requested by calling customer service.

At traviv, we understand that sometimes your plans may change. Check some additional change and cancellation policies as listed below. Policies may differ from hotel to hotel.

Many hotels may modify the cancellation policies of the booking for high-demand special events such as Christmas, New year eve or peak seasonal dates.

traviv may also charge you a cancellation fees in addition to fee charged by the property in case of cancellation and amendments to the hotel reservation.

traviv or the hotel is not liable to refund any amount for unused room nights due to early departures.

Extension stay will require a new reservation. The original room rate is not guaranteed.

Any change, such as Changes to dates or decreasing the reserved rooms, is subject to fees based on the hotel's policy.

It is the sole discretion of traviv and traviv's hotel suppliers to refund early departures, no-shows or cancellations .

In case of any issues/problems during check-in or check-out, please call traviv , Most issues can be resolved by just one phone call.

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